Shipping policy

SHIPPING POLICY

Thank you for choosing MARECIVA. We want your skincare to reach you safely and as quickly as possible.

Order Processing

MARECIVA products are prepared and fulfilled on our behalf by our professional skincare fulfillment partner. Most standard orders are prepared for shipment within approximately 2 business days after the order is successfully placed.

Business days do not include weekends or holidays. Processing may occasionally take longer during periods of unusually high order volume, quality-control reviews, or circumstances outside our reasonable control.

Estimated U.S. Delivery

Once your order has been prepared and shipped, standard U.S. delivery generally takes approximately 2–5 business days.

Most U.S. customers should therefore expect their order to arrive approximately 4–7 business days after purchase, although delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated based on your order and delivery destination and will be displayed during checkout before you complete your purchase.

Tracking Your Order

Once your order ships, tracking information will be provided so you can follow the progress of your delivery. Please allow a short period for the carrier's tracking system to update after your shipping confirmation is sent.

Delivery Addresses

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact us as quickly as possible at marecivaskincare@gmail.com. Once an order has entered fulfillment or has shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

Carrier delays may occasionally occur because of weather, transportation disruptions, high shipping volumes, or other circumstances outside our control.

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable time after the estimated delivery date, please contact us at customercare@mareciva.com with your order number so we can investigate.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your package or product arrives damaged, defective, leaking, or incorrect, contact us promptly at customercare@mareciva.com

Please include your order number along with clear photographs of the product and shipping packaging whenever possible. We will review the issue and arrange an appropriate replacement or refund when applicable.

International Shipping

International shipping availability may vary by destination. Available shipping destinations and applicable charges will be shown during checkout. International orders may be subject to additional customs, duties, taxes, or import requirements imposed by the destination country, where applicable.

Questions

For questions regarding shipping or delivery, contact us at: customercare@mareciva.com