Refund policy

Returns & Refunds

Because MARECIVA skincare products are personal-care items produced and packaged specifically for our brand, we are unable to accept returns or exchanges for change of mind once an order has shipped.

Your satisfaction matters to us. If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us at customercare@mareciva.com as soon as possible after delivery. Please include your order number and clear photos of the product and shipping packaging so we can review the issue.

If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you. Please do not send products back unless we specifically instruct you to do so.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us promptly at customercare@mareciva.com with your order number and photos showing the issue.

We will review the claim and work to make it right through a replacement or refund, as appropriate.

Lost Packages

If your tracking indicates that your order may be lost or you have not received it within the expected delivery timeframe, please contact us at marecivaskincare@gmail.com. We will investigate the shipment and assist with the appropriate next step.

Non-Returnable Items

For health and hygiene reasons, skincare and other personal-care products cannot be returned or exchanged after shipment unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for your bank or credit-card provider to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact us at customercare@mareciva.com

European Union Customers

If we offer products for sale to customers in the European Union, applicable consumer-protection laws may provide additional rights, including a 14-day right of withdrawal for certain online purchases. Exceptions may apply to sealed goods that are opened and cannot be returned for health or hygiene reasons. Nothing in this policy limits rights that cannot legally be waived.